Why Customer Empathy Is Important To Boost Lead Generation?



Lead generation is about generating prospects or customers interest in your product or service. Lead generation is the process of creating sales leads which might convert into sale for the company.

Marketers use various ways to observe their customers’ behavior with the help of tools like marketing automation, Web analytics and CRM systems etc. Marketers often miss customer empathy while designing lead generation strategies. These tools are indeed helpful in effective lead generation and lead nurture . But as a business marketer you also need to talk to customer for understanding their pain points and gain points . Tracking potential customer behavior with these tools won't be enough to develop empathetic connection with them. By developing empathetic connection with your target audience ,you can craft more effective and relevant lead generation strategies.

Here are some ways in which you can connect with your customers directly
1.Talk to them over phone
You should be good listener to effectively communicate over phone. Listen the emotion in your customers' voice. Ask questions to gain more information about their concerns and interests.
2.Conduct a survey
Every single question that you include on your customer survey should have a well-defined purpose,which will give you deep understanding about your target audience interests.
3. meet customers face to face by getting out in the field with your sales team
Listen to them and try to understand and see the world from your customers' perspective. Customers would love to work with people and companies having empathetic view and understanding about the results they are trying to achieve. For this you need to actively listen to them and understand their situation and concerns. Remember lead generation is about building relationships.
This customer empathetic view will enable you to be lead generation machine.



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